Disqus vs LiveFyre Review

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Disqus vs Livefyre, who has the better commenting system? I’m going to help you figure out which commenting system is best for you by comparing nearly every feature provided in both systems. We’ll look at the following functionality:

  • Notifications
  • Real-time Commenting
  • Media Embedding
  • Mobile Commenting
  • Mobile Administration
  • Community and User Profiles
  • 3rd Party Account Sign-in
  • Social Posting
  • Other Social Features
  • Analytics
  • Moderation
  • And More…

[Edited] When I originally published this post I left out a very important LiveFyre feature that I had originally planned to include. However, in my rush to get this post up at 2:00am I not only forgot to mention the feature, but I forgot that the feature was an important factor in my original decision to install LiveFyre on this site. Every publisher has different needs. What works for me may not work for you. I’ve decided to stay with LiveFyre, here’s why…

Notification and Reply System

Both Disqus and Livefyre provide notifications via email, but let’s take a closer look.

LiveFyre Notifications

LiveFyre

 
In LiveFyre notifications can be sent via email, but there is no functionality for responding to the comment via email.

Notification options include:

Enable or disable notifications
Notify when people reply to your comments.
Notify when people comment on a thread you’re moderating.
Notify when people mention you in a comment.
Automatically subscribe to comment threads you comment on.
Notify when people “like” your comment.
Notify immediately, or send an hourly digest

Notifications via social networks: While it’s not a notificaiton “option” in LiveFyre you can, and will, receive notifications via Twitter replies when someone mentions your twitter account in a comment. The replies show as being sent from the Twitter account of the LiveFyre user. The following is also not an “option”, but you can notify yourself via social networks by using an @ mention in your comment. You can also receive notifications in facebook when a friend mentions your facebook account. Obviously, if you choose not to connect facebook and twitter accounts you won’t receive any notifications through those services.

Disqus Notifications

Disqus

 
In Disqus notifications are sent via email, and replies can also be sent via email simply by replying.

Notification options include:

Enable or disable notifications
Notify when people reply to your comments.
Notify when people comment on a thread you’re moderating.
Notify when people mention you in a comment.
Automatically subscribe to comment threads you comment on.
Notify immediately, or send an hourly digest

Notifications via social networks: While it’s not a notificaiton “option” in disqus you can, and will, receive notifications via Twitter replies when someone mentions your twitter account in a comment. The replies show as being sent from a Disqus twitter account. The following is also not an “option”, but you can notify yourself via social networks by choosing to do so when you post. There may be other social notifications I’m unaware of.

Comments: For the most part both services offer the same functionality, except that LiveFyre let’s you send your notifications as hourly digests and Twitter notifications on Disqus are sent from the Disqus twitter account rather than the Twitter account of the commenter. I should mention that I did not receive updates from Disqus via email when my posts were liked, or when people mentioned my twitter account. I also didn’t receive email when I my twitter account was mentioned.

Real-Time Commenting

Again, both LiveFyre and Disqus provide real-time commenting which means you don’t have to refresh the page to view your new comment. At this point any commenting system worth it’s weight in bytes provides real-time commenting so this isn’t a big differentiator. However, let’s compare them a little closer.

LiveFyre Real Time Features

LiveFyre

 

Extends it’s real-time commenting to mobile platforms. Tested and working on iPhone’s Safari and Atomic Web.
Provides real-time “new comment” pop-ups to let you know when someone has posted a new comment.
Provides a real-time counter of users currently on the page.
Provides a real-time comments counter.

 Here’s an image of LiveFyre in the AtomicWeb browser on the iPhone. Real-time posting works just fine.

Disqus Real-Time Features

Disqus

 

Real-time notification of new comments.

 
Disqus doesn’t provide real time counters for the number of comments or readers currently on the page, nor does it extend it’s real-time commenting functionality to mobile devices at this time.

Comments: LiveFyre certainly provides more real-time functionality than Disqus. Real-time commenting on mobile devices sure is nice, and I like the real-time counter that shows the number of current readers.

Media Embedding

LiveFyre-vs-Disqus-Media-Embed

LiveFyre

 

Turns URLs into links
Turns Youtube video URLs into video attachements
Turns Flickr photo URLs into photo attachements
Probably with other media services as well, but I’m not about to try them all.

 
I was hoping that I could embed mp3 files, but wasn’t able to. However, you may be able to embed mp3 files from supported sites (I don’t know).

Disqus-vs-livefyer-Media-Embed

Disqus

 

Turns URLs into links
Turns Youtube video URLs into video attachements
Turns Flickr photo URLs into photo attachements
“Attach” photo and video
Probably with other media services as well, but I’m not about to try them all.

 
Disqus let’s you “attach” photos and videos, not just link to them.

Comments: While both systems allow embedding media, Disqus appears to provide a little more functionality by letting you attach photos and video to your comments rather than just link to them. Pretty cool!

Mobile Commenting

lifefyer-real-time-mobile-browser

LiveFyre

 

Disqus-VS-livefyre-mobile-commenting

Disqus

 

Comments: I’ve already made mention of the fact that both services allow for mobile commenting. Livefyre allows real-time commenting, while Disqus does not. There’s no need for further comparison on this point.

Mobile Administration

LiveFyre

 
LiveFyre doesn’t have any mobile apps so you’re stuck administrating your account via a mobile browser. I’m sure they’re working on an app (at least I hope so).

Disqus-vs-livefyre-mobile-apps

Disqus

 
Disqus has mobile apps for Android, iOS, and WebOS. However, as of today’s date the iPhone app is not available. You can participate, moderate and administrate via their mobile app. (Yes, I know that rhymed.) I’m sure you can administer your account and moderate your comments via a mobile browser, but I can’t remember if I’ve ever done it before.

Comment: Disqus is clearly ahead in the mobile game. The ability to administer your account and moderate comments via a mobile app is, for many, a major factor in deciding which system to go with.

Community & User Profiles

Livefyre-vs-disqus-user-profiles

LiveFyre

 

User profile pop-up
Click on pop-up to see full profile at LiveFyre website
Pop-up profile includes a user bio
Pop-up profile includes Twitter and Facebook account links
Pop-up profile also includes number of comments
Full profile includes an Activity Stream (previous comments), links to user’s Twitter, Facebook, and Google+ accounts, author bio and more.
Disqus-vs-livefyre-user-profiles

Disqus

 

User profile pop-up
Pop-up includes full user profile
Pop-up profile includes user bio
Pop-up profile includes Twitter and Facebook account links
Pop-up profile includes number of comments, and number of likes
Pop-up profile includes a list of the communities associated with the user
Pop-up profile includes an Activity Stream (previous comments)
You can follow the user’s comments via Disqus by clicking “follow”

Comments: Disqus provides the full user profile via a pop-up while LiveFyre contains only a few pieces of the user profile. Livefyre’s profile pop-up is much smaller.

3rd Party Account Sign-in

LiveFyre

 
You can log in via

Facebook
Twitter
Google
LinkedIn
OpenID
Disqus-vs-Livefyre-Social-SignIn

Disqus

 
You can log in via

Facebook
Twitter
Google
Yahoo!
LinkedIn
OpenID

Comments: Disqus just edges out LiveFyre in relation to 3rd party account sign-in. You can’t login to LiveFyre with Yahoo!.

Social Posting of Your Comments

LiveFyre-VS-Diqus-Social-Posting

LiveFyre

 
You can post to Facebook, Twitter, and LiveFyre. Posts follow this pattern: “I just left a comment in: [name of the post] [link to the post].”

Disqus Vs LiveFyre Social Posting

Disqus

 
You can post to Facebook, Twitter, and Disqus. Posts follow this patter: “RE: @disqus [first part of your comment]…[link to comment]”

Comments: Depending on your needs you may prefer one posting convention over the other. Disqus posts part of your comment, but also mention Disqus in the twitter post. The LiveFyre peeps have left the comment out all-together and don’t make mention of LiveFyre at all.

Other Social Features

LiveFyre

 
LiveFyre let’s you share other people’s comments on Facebook and Twitter as well as your own.

Like a comment
Share any comment – including other’s comments – on Twitter or Facebook
Edit the twitter, or Facebook, post before you send it
Flag comments as Spam, Offensive, Disagree, or Off Topic
Disqus-VS-LiveFyre-Social-Sharing-Posts

Disqus

 
Disqus let’s you share your own comments on Facebook and Twitter, and pages on Facebook and Twitter.

Like a comment
Share a page on Twitter or Facebook
Flag comments
Every website, or “community” has a Community Box with information regard the community

Comments: The major difference with regard to social features is that you can share any individual comment with LiveFyre via Twitter or Facebook. Otherwise both systems are essentially equal. Disqus does have a community box that displays Disqus comment metrics for the website you’re currently on. However, the usefulness of this feature is questionable. I prefer LiveFyre’s ability to share any individual post.

Analytics

Livefyre-VS-Disqus-Analytics

LiveFyre

 
LiveFyre doesn’t provide real analytics, although you can search through posts by date.

Disqus VS LiveFyre Analytics

Disqus

 
Disqus offers analytics via costly add-on starting at $299/month. However you can pass limited analytics data to Google Analytics.

Comments: Neither system offers solid analytics by default. However, both systems offer basic metrics in various places as mentioned before. Disqus’ Community Box, for example, contains metrics for the website you’re currently viewing. And LiveFyre keeps a live counter of comments, and other information on each page. Both services track the likes your comments have received. Unfortunately, however, these statistics are scattered about in different places and certainly don’t constitute helpful analytics. If I had to choose a winner here, I would pick Disqus for its Community Box.

Moderation

Livefyre VS Disqus Moderion

LiveFyre

 
LiveFyre’s unique moderation feature is the ability to search comments for any keyword.

Disqus VS LiveFyre Moderation

Disqus

 
Disqus provides a few unique moderation features. Batch moderation, moderation by email, and powerful keyword filtering with wildcards. Disqus’ keyword filtering filters out comments before they’re posted if they contain certain words. Aside from these features Disqus provides all of the basics you would expect for moderating comments.

Comments: Disqus provides more powerful moderation features than LiveFyre. Batch moderation is a huge advantage, and the wildcard filter will probably save moderators a lot of time and headache.

Misc

LiveFyre

 

Customizable CSS
Real-time spam protection
Team moderation
Tag other commenters (i.e., @adamsaverian)
Tag any of your friends on Facebook and Twitter and notify them of your comment

Disqus

 

Customizable CSS
Real-time Spam Protection
Team moderation
Tag other commenters in the conversation (i.e., @adamsaverian)

Comments: LiveFyer’s ability to tag your friends on Facebook and Twitter is really cool! It’s highly unfortunate that Disqus doesn’t provide this feature.

The Deciding Factor (for me)…

At this point there’s no comparison to be made. I had originally forgotten all about this new feature by LiveFyre when I posted this article last night. Thanks to Jenna Langer (a.k.a DJ Langy Langs?) at LiveFyre for reminding me. The new feature is called SocialSync and I mentioned it on one of my early podcast episodes. Read more about SocialSync at the LiveFyre website. What makes SocialSync so cool is its ability to capture Facebook and Twitter posts referring to your content and return them to your comment thread.

On top of that, I also forgot to mention that LiveFyre puts a link to your most recent conversation in your comments. This is great for commenters as it increases traffic back to their sites, and as a result it encourages even more commenting.

Disqus Vs LiveFyre Review Conclusion

I admit that I’ve left out a lot of little details. Why? Because both of these systems contain dozens of little features that either aren’t important to a large segment of website owners, or were too difficult to categorize. More detailed information about Disqus can be found in their documentation. LiveFyre’s feature set can be explored on their feature page.

Which comment system is best for you? I don’t know. I love LiveFyre’s ability to tag your Facebook and Twitter friends in your comments. I also appreciate that LiveFyre let’s you customize your Twitter and Facebook posts when you share via one of those networks. It’s nearly impossible to overlook Disqus’ powerful moderation tools, and the fact that they have custom mobile apps for iOS, Android, and WebOS is a big advantage.

I’ve gone back and forth, but I’m sold on LiveFyre right now, thanks to SocialSync.

Poll

I removed the poll due to technical issues. LiveFyre won by a landslide.

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AndrewWildes 5 pts

 SmartStephen and the MoneyMax101 team should check this out. Can even tag to facebook.  

AndrewWildes 5 pts

@smartstephen you should check this out. 

Seo Consultant 6 pts

Good blogpost it was actually very worthwhile and has now answered lots of drawbacks and been a huge time saver, Thanks.

Wittiest.com 5 pts

I've been checking your blog quite often and I'm curious as to why you switched over from Livefyre back to Disqus when just a week ago, I saw that you had Livefyre? Thanks in advance for the help!

RichardsonDx 6 pts

 farhadghayour  you should check this.

FarhadGhayour 5 pts

 RichardsonDx I would've thought your mentioning of my FB profile would've notified me in FB (similar to FB's comment plug-in)? I guess not... :(

walkerglewis 6 pts

 Robert_Rowshan agreed... I'm considering livefyre myself and likeing it so far. 

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Robert_Rowshan 8 pts

Thanks for the really comprehensive review. I'm still not decided which is the best for me but this was very helpful.

 

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Thyeri Bione 6 pts

your review helped me a lot, but I need to read a little more to decide between livefyre and disqus. It's a great review.

darrenjkerr 6 pts

good comparison review, thanks - we'll look at livefyre at our next upgrade

Dhara Mistry 199 pts moderator

 darrenjkerr Hey Darren, please don't hesitate to give us a shout if you've any questions for us. We're just a tweet away (@livefyre)!

nanta 5 pts

This is a very comprehensive comparison between two very good comment system.

 

I've been using Disqus for a while but did not like its latest updates. I have moved to Livefyre and I think I will be sticking to it for quite a long time.

 

Keep up the great job!

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Tyler Hayes 8 pts

 nanta Do you mind if I ask which of our latest updates specifically you didn't like?

Fiz-X 5 pts

Amazing Lineup but Ill go with Disqus ! ! ! 

 

Fiz-x.com 

thehoodnerd 17 pts

Testing LiveFyre out on my brand new blog. Looks promising! Hope my readers can get familiar with it quickly. One thing i noticed is in Safari the login and other pop-ups just create a new window. Some users might not like that.

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AlgusDark 6 pts

 Daniel Torres Solórzano  livefyre Is really great! Thanks for this post.

cslontok 6 pts

Good post, I'm in the process of converting my WordPress sites over to LiveFyre after testing it out. Much better than the default WordPress commenting system.

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Dhara Mistry 199 pts moderator

 cslontok Hey Chris, we'll be excited to have you on board! Please don't hesitate to give us a shout if you've any questions for us. We'll be happy to assist!

newbajajpulsar 5 pts



very nice and interesting article!

everyone like it...

thanks for the information...

 

articoz 5 pts

VERY GOOD AND USEFUL COMPARAISON

tonygreene113 38 pts

I really liked your head to head comparison of the two systems. Great write up. Shared with my masses of facebook blogging groups.

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swartzrock 6 pts

Good overview of both systems, well done!

RubénAraiza 5 pts

Thanks for this interesting post. cc balzacm

LindaSherman 13 pts

Unless I don't understand what you mean, that does not sound correct. The webmaster can choose to have comments default to appear in most popular, newest, oldest or highest rating. The user can choose from a pull-down to change from the default view. Replies are threaded. Here is an example of comments on one of my DISQUS sites: http://ourbestofkauai.com/sustainability/celebration-to-welcome-the-whales/

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justin 21 pts moderator

Also, when comments appear in realtime, Livefyre displays them on the page where they're supposed to be. With Disqus, everything appears at the top, non-nested (at least, last I checked).

LindaSherman 13 pts

justin Whoops I meant to put my comment here as reply to you: Unless I don't understand what you mean, that does not sound correct. The webmaster can choose to have comments default to appear in most popular, newest, oldest or highest rating. The user can choose from a pull-down to change from the default view. Replies are threaded. Here is an example of comments on one of my DISQUS sites: http://ourbestofkauai.com/sustainability/celebration-to-welcome-the-whales/

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justin 21 pts moderator

LindaSherman Hi Linda. I was specifically talking about the comments that come in live. Disqus definitely shows replies threaded at the time of page load, for all the comments that were posted prior to visiting. The effect I witnessed was that any new comments posted while I had the page open would appear at the top, even if they were replies to other comments.

However, I checked cnn.com just now and live comments from Disqus are indeed threaded correctly. I don't know if this was a recent improvement or if I misjudged how it worked in the first place. So, ignore me... :)

RobTew 6 pts

I installed it at www.LiveLifeHappy.com and so far it's running smooth.

Ecommerce web design 6 pts

I got acquainted with Livefyre only month ago. But it seems very friendly and easy to use!

Social media consultant 9 pts

Ecommerce web design Me too. I'm loving it so far though!... Soo much better than DisqUs :)

LindaSherman 13 pts

My first blog post since I converted this blog to LiveFyre. Could someone with Livefyre LinkBack turned on (and you need to have Livefrye on your blog as well) please comment to test it? http://itsdifferent4girls.com/2012/01/the-man-song-gets-a-live-action-video-starring-sean-morey/

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LindaSherman 13 pts

Good to see that "latest conversation" is working. Was posting "about" page up until I finally posted a new article on my blog.

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Tu Michael 21 pts

i've just installed livefyre on my blog http://tumichael.com and i m testing it.hope this is the plugin i need :)

EvanAppleby 5 pts

Thanks for the great overview. I am considering both platforms and this is very helpful. Tagging myself as a test evanappleby

EvanAppleby 5 pts

This doesn't show up in my Twitter @ mentions... Is that what it is supposed to do?

jennalanger 711 pts moderator

EvanAppleby Hey Evan, looks like your Twitter account isn't connected so it didn't send the tweet. Happy to answer any questions on our call in a bit :)

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Adam Saverian 18 pts moderator

EvanApplebyevanappleby Go with LiveFyre. Honestly, given the support and community they have I would be willing to pay for it. No question. Look at how jennalanger jumped right in and responded to your question. Can you name any other company like that? I can think if a few that come close, but I can't think of any other commenting system that does. Check out my recent interview with Jenna. http://www.onlinebusinesshour.com/ep-24-interview-with-jenna-langer-of-livefyre/

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iRajChowdary 6 pts

does livefyre support guest comments like disqus do??

Scholar Mel 18 pts

iRajChowdary One has the option to turn these on.

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Scholar Mel 18 pts

I prefer Livefyre but I can't vote because it only gives me the option to vote for Disqus. With only one option, it sort of feels like a presidential election ;-)

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Adam Saverian 18 pts moderator

Scholar Mel Something is wrong with my poll. I'm just going to remove it.

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Scholar Mel 18 pts

Adam Saverian Still, it is a very nice article. Thanks for taking the time to share the comparison between the two.

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Adam Saverian 18 pts moderator

Scholar Mel No problem, thanks for commenting

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